Automated voice, IVR & contact-centre integration
Turnkey contact centres, intelligent IVR, AI voice bots, intercom and omni-channel CX — delivered as integrated hardware, software and managed services.
Turnkey contact centres with intelligent IVR, AI voice bots and omni-channel CX.
Every voice & CX capability
From IVR to WFM — integrated end-to-end.
Contact Centre Build-out
Turnkey inbound, outbound and blended contact centres — agent seats, headsets, ACD/PBX, recording and supervisor dashboards.
- ACD / PBX / SIP Trunking
- Agent Workstations & Headsets
- Quality & Call Recording
- Supervisor Wallboards
IVR & Voice Self-Service
Multi-level IVR with natural-language understanding, secure payment capture and CRM-driven personalised journeys.
- NLU-based IVR
- Secure DTMF & Voice Payments
- CRM / Core Integration
- Multi-language Voice Menus
Automated Outbound Calling
Predictive, progressive and preview diallers with AI voice bots for collections, verifications, surveys and campaign calling.
- Predictive / Progressive Diallers
- AI Voice Bots & TTS
- Campaign & List Management
- DNC & Compliance Controls
Voice AI & Conversational Analytics
Real-time speech-to-text, sentiment, intent and compliance analytics across 100% of calls with agent assist.
- ASR & Speech Analytics
- Sentiment & Intent Detection
- Real-time Agent Assist
- PCI / GDPR Redaction
Intercom & Unified Communications
IP intercom, paging, UC and softphone integration across offices, branches and field sites with single directory.
- IP Intercom & Paging
- Unified Communications
- Softphones & Mobile Clients
- Directory & Presence
Omni-channel CX Integration
Voice, WhatsApp, chat, email and social unified into one agent desktop with shared CRM context and routing.
- WhatsApp / Chat / Email
- Unified Agent Desktop
- CRM & Ticketing Integration
- Routing & SLA Engine
Start your smart transformation
Talk to our integration architects. Get a tailored roadmap for your enterprise, building, or smart city project — from blueprint to 24/7 operations.