All case studiesInsurance
AI Claims Automation Platform
General InsurerAPAC2024Vision AI · LLM · BPM
Vision-AI damage assessment, LLM-driven document intake and STP for motor and property claims with full audit.
ROI
−54% cycle
Scale
1.2M claims / yr
Stack
Vision AI · LLM · BPM
Key outcomes
- 54% reduction in claim cycle time
- 73% straight-through processing
- +14pt CSAT for claimants
Technology stack
Vision AI damageLLM intakeBPM orchestrationFraud signals
Programme structure
Phased delivery, single accountability
- 01
Discovery
Weeks 1–4Stakeholder workshops, current-state audit and success metrics.
- 02
Design
Weeks 5–12Reference architecture, LLD, BOQ and integration contracts.
- 03
Build
Months 3–9Hardware installation, software configuration and progressive FAT/SAT.
- 04
Cutover
Final weeksEnd-to-end testing, operator training and hyper-care.
- 05
Operate
Ongoing24/7 NOC/SOC, AMC and continuous improvement.
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